The Florida Parking & Transportation Association (FPTA) offers a myriad of training and development for its members. One that is most popular is the educational seminar which focuses primarily on training, education, and personal growth for front line employees. These are employees who may be an organization’s first impression and initial point of contact. Training is usually conducted in a classroom setting through lecture, dialogue, and active participation.
The intent of this training is for organizations to invest in their employee’s knowledge and skills so that they can improve productivity on the job. It also becomes an important factor in promoting future growth within their department. Although training is centered on front line employees, it is open to everyone in any organization that focuses on long term employee investments.
Some interesting industry related topics offered are trends in technology, customer service, emergency management, parking enforcement, as well as active group participation. The location of the seminar is usually at a university setting, designed to accommodate attendees from various regions. Watch for it during the summer months and it is free to all FPTA members.
This year’s education seminar was held at USF in July and was lead by Cindy Campbell, Senior Training and Development Specialist – International Parking Institute. The first part of the day focused on training concepts related to workplace conflict. Topics included sources of workplace conflict, personal motivations that contribute to conflict, and an assessment of the participant’s personal communication style as it relates to conflict.
The second part of the day focused on basic concepts related to the delivery of Customer Service. Topics included the dimensions of customer service, customer acknowledgement, effective communication methods, and techniques that can be used when interacting with difficult customers.
We had a great turn out this year and are very excited to do it again in 2018. Stay tuned for more information about next year’s seminar!